This course will explore the dynamics of conflict and will equip the participant with the knowledge and skills to identify different conflict styles. It will also equip the participant with the key skills for managing conflict and the ability to review constructive strategies for managing and resolving conflict.
Who should apply?
This course is aimed at anyone who is dealing with the public or patients who may be subject to situations involving conflict.
Got a Question?
Other courses you may be interested in:
Management of Violence & Aggression
Undertaking Risk Assessments
Undertaking Clinical Audits
We can come to you - wherever you are with workshops and training sessions tailored to your specific needs.
Need more information?
Call the office and we will give you the best advice.
Tel: +353 1 849 4500